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Telephone Banking

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It’s easy, fast and safe. Telephone Banking is perfect if you don’t own a computer and want to use the automated phone banking service to manage your accounts or pay bills. It’s available 24/7; just call 1300 302 474

Phone Banking is available free for all Gateway Bank members.

1300 302 474

What can you do with Telephone Banking

Telephone Banking provides 24-hour access 7 days a week to:

  • Check an account balance
  • Order a statement
  • Access related membership number
  • Change your PIN
  • Obtain the previous year’s interest earnings for taxation purposes
  • Redraw facilities on Personal Line of Credit (conditions apply)
  • Transfer funds
  • Pay bills

Register for Telephone Banking

Call us on 1300 302 474 (8am to 6pm, Monday to Friday AEST) to register.

Access Telephone Banking

When you call 1300 302 474 press 1 for Telephone Banking. After entering in your Gateway Member number and Security PIN, you will immediately be given a list of options, simply follow the Telephone Banking prompts.

  Stay Safe and Secure

Remember to keep your Security PIN in a safe place as this is used as your personal identification number and don’t share it with anyone. When Telephone Banking prompts you for your Security PIN always use the telephone keypad to enter it.

If you think someone knows your Security PIN please contact us immediately on 1300 302 474 to request a new one.

  Using BPAY®

Once you’ve told Telephone Banking you want to pay bills, you’ll be prompted for the ‘biller code’ and ‘customer reference number’ which are printed on your bills. Make sure you have the bills handy so you can refer to them. Once the payment is complete, you’ll be given a receipt number. It’s a good idea to write this number on your bill for future reference.

  Having trouble accessing Telephone Banking?
Call us on 1300 302 474 (8am to 6pm, Monday to Friday AEST).
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