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Security Guidelines


Your trust matters most to us and we take your security and privacy very seriously.

Learn about the security measures that we put into place, and simple steps you can take to protect yourself every day, wherever you are online.

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Access method

Your Gateway Bank Membership Number, Member login, Personal Identification Number (PIN), Password and Secure SMS codes are the keys to accessing your accounts electronically. The security of these access methods is therefore very important. To help prevent misuse of your access details, follow these security guidelines.

Security Certificate

Gateway's websites are secured by a SSL Certificate.

PIN/Password Security

To help protect your PIN/Password you must take the following steps to guard against its unauthorised use:

Secure SMS

Secure SMS (Short Message Service) is a security measure for Online Banking which uses SMS to send a code via your mobile phone number or as a text to voice message on your landline number. You will be requested to enter an SMS authentication code for certain transactions and functions. You will be prompted to register for Secure SMS when you first attempt to perform such a transaction or function in Online Banking.

What is NOT a Reasonable Attempt to Disguise a PIN or Password?

If you or any authorised user/s record your PIN or Password, you must make a reasonable attempt to disguise it.

It is NOT a reasonable attempt to disguise a PIN or Password if you record it:

Protection of Information

Gateway Bank takes the protection of your information and transaction data very seriously. However, electronic access security is a partnership between Gateway (as the provider of electronic access) and you (as the user of these services). To enjoy the convenience of safe account access, it’s important that you keep informed, and protect your account information.

Keep Informed

Technology cannot automatically protect you against all fraud and security risks. Therefore, it is important you keep informed by learning about the types of electronic access security issues you may encounter and understand the range of security and communication practices Gateway has adopted.

Online Banking, our internet banking service, provides users with the following security:

Access to Telephone Banking, is protected by the requirement of a PIN. To safeguard your personal information, the following communication practices have been adopted.

Gateway will never:

Any changes to our web address will only ever be communicated via our authorised website or other formal means. Furthermore, we will ensure we are always compliant with all electronic access communication legislation and relevant codes of practice. In particular, we will abide by the requirements of the Spam Act 2003 and will ensure that:

Your Protection

You and any other user must take reasonable care to ensure that access methods and any record of access methods are not misused, lost or stolen. We strongly recommend you change your PIN/Password regularly and protect your personal information.

Online Banking Security

The internet is increasingly being exploited for frauds that sometimes look surprisingly genuine. A number of customers from other financial institutions have been targeted with hoax emails leading to a false website. These fraudulent emails usually ask you to send your account details, and sometimes your PIN, either by return email or through a website. Various tricks are used to lower your guard, such as ‘security and maintenance upgrades’ or ‘investigation of irregularities’.

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