Gateway App

No, you need to be registered for Online Banking to be able to use the Gateway Bank app.

Call us on 1300 302 474.

Step 1: Click on the green 'Online Banking' button on the Gateway homepage.

Step 2: Log in using your Member Number and Online Banking Password.

Step 3: The first time you log into the new system you will be prompted to change your password. This change is required to ensure your password is secure enough to protect your online banking activities.

To create a new password you must adhere to the following criteria:

• Use a combination of letters and numbers
• It must be between 8 and 16 characters long
• Have at least one upper case and one lower case letter
• Must be different to any of your previous five passwords

Gateway uses a Secure SMS code for setting up external transactions, including BPAY®, and to verify your identity. Secure SMS helps protect you against fraud by adding an additional level of security.

You will need to have Secure SMS set up via your Online Banking, as you will need to confirm your identity when first setting up the Gateway App on your mobile device. To do this, you will need to:

1. Log in to Online Banking
2. Select Services > Secure SMS
3. Ensure you have access to the mobile or landline number listed - that is where the secure code will be sent. Please confirm the step to generate the validation code.
4. Enter the validation code
5. Once registered, you can register additional numbers, provided they are recorded on your membership.

If you have not provided Gateway with a mobile or landline number, or if you experience problems with Secure SMS registration, please contact us on 1300 302 474 (Monday – Friday, 8am-6pm AEDT).

If you have an Apple phone, go to App store* and search Gateway Bank^TM# and click the Install button. If you use an Android phone, go to the Google Play store, search Gateway Bank and click the Install button.

Once installed, open the app and register in 5 easy steps:

1. Enter your member number and online banking password
2. Enter the verification code sent to your mobile
3. Set up a 4-digit PIN
4. Add Biometric security (Fingerprint or FaceID), if available
5. Accept the Terms & Conditions

We strongly recommend that you set up Biometric security at the initial registration. If you don’t set it up initially and want to at a later date, you will need to re-register your device.

If you have auto updates activated on your mobile, your Gateway2go app will automatically be updated to our new Gateway Bank app.

If you don’t have auto updates activated on your mobile, you will still see and use the Gateway2go app, until you manually update to the Gateway Bank app. We strongly recommend you update to the new app as the existing app will no longer be supported.

Regardless of whether to you have auto-updates or not you will need to register your mobile device the first time you use the new app. It’s a simple 5 step process:

1. Enter your member number and online banking password
2. Enter the verification code sent to your mobile
3. Set up a 4-digit PIN
4. Add Biometric security (Fingerprint orFaceID), if available
5. Accept the Terms & Conditions

We strongly recommend that you set up Biometric security at the initial registration. If you don’t set it up initially and want to at a later date, you will need to re-register your device.

If you have an Android phone, you may experience issues downloading the Gateway app if you do not have any password security, such as a PIN or biometrics security like finger or FaceID, set up on your mobile device.

This is a security feature that ensures the secure and encrypted storage of sensitive information. As such, you will need to add either a PIN or biometric security to your mobile device before you can download the Gateway app.

If don’t want to install this layer of security, then you will not be able to download the Gateway app and will instead need to use Online Banking via your desktop to manage your accounts online.

• The ability to turn on/off TouchID/FaceID is not available within the settings. This can only be managed through registration.
• Account interest details displayed have changed. Existing interest information fields not included in the new app are still available on internet banking.
• App timeout time can no longer be adjusted within the app settings. It is set to 3 minutes
• The ‘Email Us’ option is not a feature included in the new app.
• There is no longer a ‘Terms & Conditions’ page in the settings. Instead ‘Terms & Conditions’ are displayed during registration.

The current Gateway2go app is provided by a third party that connects to Gateway’s internet banking platform which has limited the some of the capabilities of the app. The new app is part of the same platform as our internet banking which will enable us to provide a more comprehensive service for members today and in the future.

Yes, all existing information will be available in the new Gateway app.

It is currently planned to turn off the existing Gateway2go App on 28 November 2022, so please ensure you have updated to the new Gateway app before then. We will send reminders as we get closer to turning off the Gateway2go App.