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Truly a joy to deal with

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Due to processing issues at NAB this morning, I was not able to make my car payment as scheduled. I spoke to one of the lovely ladies from your Customer Service team this morning who was able to move my payment date to avoid any penalties. I was beyond delighted and am so impressed with your client service. Every time I speak to you I find your staff so refreshingly polite and empathetic and competent. You truly are a joy to deal with as a banking institution!