Simple ways you can keep your bank account safe

We work hard to keep your personal information secure and prevent any fraudulent activity on your accounts; however there are some easy steps that you can take to ensure your accounts stay safe too.


Update your information regularly

Keeping your personal information up to date helps us to better protect your account. Check your details by logging on to your Online Banking or calling us on 1300 302 474.


From time-to-time it is also important to update your passcodes for Online Banking, the Gateway 2go app, and your Visa Debit Card PIN.


Keep your passcodes confidential

Always keep your passcode strictly to yourself. You will never be asked to give your passcode to a Gateway consultant and you should not provide it to friends or family.


Choose secure passcodes

Ensure that your PIN or passcode is not an obvious number such as your birthdate, phone number, or an easily guessed sequence. If your passcode is deemed unsecure, you may be liable for any unauthorised transactions that subsequently-occur.


Commit your passcodes to memory, and don’t have them written down.


Online security

Make sure to log out of your banking apps and Online Banking when you are done and don’t let anyone see you enter your passcodes.


Check your statements regularly

Check your Gateway account statements through your Online Banking or Gateway 2go app regularly and look out for any unusual activity.


Report it

Immediately report any unauthorised transactions on your account, passcodes that have been compromised or the loss or theft of your Visa Debit Card. If your Visa Debit card is lost or stolen, you can report this via Online Banking by selecting ‘Services’ > ‘PIN/Card Management’.


Gateway Bank takes your security seriously. For this reason, we partner with Orion, a fraud detection company, to keep your Visa Debit Card safe 24/7. If Orion detects any suspicious activity on your account, you may be contacted on behalf of Gateway via: a phone call, an SMS message, or an email. Please be aware that we will never ask for your Visa Debit Card number or PIN via phone or email. Nor would we ask for your Online Banking login details or passcodes.


If you do suspect your security has been compromised in any way, please contact us immediately on 1300 302 474, Monday to Friday, 8am – 6pm AEST.