Protect yourself from scams

Protect yourself from being scammed by following our tips

• Be alert to the fact that scams exist

  When dealing with uninvited contacts from people or businesses, whether it's over the phone, by mail, email, in person or on a social networking site, always consider the possibility that the approach may be a scam. Remember, if it looks too good to be true, it probably is.

• Know who you're dealing with

  If you've only ever met someone online or are unsure of the legitimacy of a business, take some time to do a bit more research. If a message or email comes from a friend and it seems unusual or out of character for them, contact your friend directly to check that it was really them that sent it.

• Do not open suspicious links

  These could be in texts, pop-up windows or click on links or attachments in emails. It is always better to just delete these but if you are unsure, verify the identity of the contact through an independent source such as a phone book or online search. Don't use the contact details provided in the message sent to you.

• Don't allow remote access to your computer

  Don't respond to phone calls about your computer asking for remote access – hang up – even if they mention a well-known company such as Telstra. Scammers will often ask you to turn on your computer to fix a problem or install a free upgrade, which is actually a virus which will give them your passwords and personal details.

• Keep your personal details private and secure

  Put a lock on your mailbox and shred your bills and other important documents before throwing them out. Keep your passwords and pin numbers in a safe place and be very careful about how much personal information you share on social media sites. Scammers can use your information and pictures to create a fake identity or to target you with a scam.​

• Keep your mobile devices and computers secure

  Always use password protection, don’t share access with others (including remotely), update security software and back up content. Protect your WiFi network with a password and avoid using public computers or WiFi hotspots to access online banking or provide personal information.

• Choose your passwords carefully and review your security settings

  Choose passwords that would be difficult for others to guess and update them regularly. Don’t use the same password for every account/profile, and don’t share your passwords with anyone. If you use social networking sites, such as Facebook, be careful who you connect with and learn how to use your privacy and security settings to ensure you stay safe. 

• Beware of any requests for your details or money

  Never send money or give credit card details, online account details or copies of personal documents to anyone you don’t know or trust, and don't agree to transfer money or goods for someone else. Be wary of unusual payment requests as scammers will often ask you to use an unusual payment method, including preloaded debit cards or gift cards.

• Be careful when shopping online for deals that seem too good to be true

  Beware of offers that seem too good to be true, and always use an online shopping service that you know and trust. Think twice before using virtual currencies, they do not have the same protections as other transaction methods, which means you can’t get your money back once you send it. Learn more about online shopping scams on the ACCC's Scamwatch website.