We will work with borrowers to determine the most appropriate assistance option for each borrower.
These options will be considered in circumstances where the borrower will be able to meet the new repayment terms and will be able to meet their new contractual obligations in the long-term.
Gateway Bank will continue to provide temporary financial hardship assistance based on information about the borrower’s individual needs:
Gateway Bank will continue to work constructively with borrowers who experience financial hardship and will try to assist borrowers to overcome difficulties meeting their financial commitments.
If you are concerned about your ability to meet your loan or credit facility repayments to Gateway Bank, we encourage you to contact us as soon as possible. We are here to assist you with these situations and will quickly put in place the best possible assistance measures to help you manage your financial obligations with us.
Communication is key. It's important to stay in touch and talk things through. Please:
The Financial Hardship Assistance service is available for you to call during our opening hours.