At Gateway individual roles have a broader scope, with the ability to influence change and see ideas come to life. Small provides flexibility to be responsive. We can develop ideas and see them through to completion without 300 meetings. Plus, we value a sense of humour and have fun along the way. We trust, respect and support fellow employees and operate as a team. That’s why we strive to hire new recruits who will bring not only their technical expertise but who will be a good fit for the business overall. This is reflected in our thorough screening practices.
Gateway’s working environment is open, friendly and collaborative. So does that translate to Gateway being a good employer? If our own employees are to be believed it does! Our Employee Satisfaction score has consistently rated at outstanding levels over many years. We foster an environment in which employees can contribute and make a difference. And what a difference our staff efforts make…we take pride in our exceptional Member satisfaction and award-winning products. We are united in our desire to provide outstanding service and products that will help us to be the most trusted financial partner to our Members.
As we said, don’t take our word for it, here are some staff testimonials:
“I first came to Gateway as Sales Manager for an opportunity to expand my field of influence whilst driving great results for customers. We built a positive sales and service culture with a team of self-starters. I then moved on to the role of Senior Manager – Customer Care, in this role I was responsible for ensuring a great customer outcome through Gateway’s Transactional & Settlements team and Lending Services team. Most recently I have had the opportunity to expand my influence again, now as the Chief Operating Officer. A united team devoted to Gateway’s Members and internal stakeholders’ satisfaction, through the entire customer journey, from enquiry to settlement, is the way forward.
Those devoted to their jobs receive regular reward and recognition. I really appreciate the closeness of our workplace, especially the culture of continual improvement and learning. Every day is different as we all continue to learn and grow.”
“Working at Gateway is like being a part of a community of friendly helpful colleagues that work together for one common goal, which is to assist members achieve their financial goals.”
As you would expect, Gateway’s values reflect the behaviours that we want to see on a day-to-day basis. From the essential core requirement of our business to act ethically and responsibly in everything we do, to the behaviours, such as passion, that help to create such a positive working environment. They also reflect the behaviours that are especially relevant to a business of our size, where you will be called upon to get involved in more areas than would be normal in a larger organisation.
Being customer-owned means that we put people before profits; 100% of our profits are used to benefit our customers rather than shareholder return. This also translates to offering products and services to make banking simple, secure and flexible to the needs of our Members. We get to know our Members and our staff are empowered to know and do what is right for them.
This video explains the customer-owned banking model: